Privacy Policy

Privacy Policy zelesta.co

Zelesta.co handles personal data with care. All the details you automatically or manually share when visiting our online shop are carefully processed and secured.

We adhere to the requirements of the privacy legislation, which means that:

  • We clearly state the purposes for which we process personal data, through this privacy statement.
  • We limit our collection of personal details to only those that are necessary for legitimate purposes.
  • We ask you explicitly for permission to process your data in cases where this is required.
  • We take appropriate security measures to protect your data and also require this from parties who process personal data on our behalf.
  • We respect your right to access, correct or delete your data at any time.

In this privacy policy, we explain which personal data we collect and why. We recommend that you read it carefully.

Use of personal data
When using our webshop, we obtain certain information from you, such as personal details. We only save and use data that is provided directly by you. For example, during a purchasing process. Or when it's communicated beforehand that your details will be processed after providing them.

We use the following data for the purposes specified in this privacy statement:

  • Name
  • Address
  • Phone number
  • Invoice address
  • Email address
  • Payment details
  • IP address

Order processing
When you place an order with us, we use your data for processing. If necessary, we may also provide your details to third parties. You can read more about this further down the page.

Advertising
In addition to the information on our website, we can also inform you about new products and services by email or social media.

Contact form and newsletter
Our webshop offers the opportunity to ask questions using a contact form, where you are asked to fill out various details. You choose which data you provide, which will be saved as long as necessary for an adequate response.

We offer a newsletter to inform interested parties about our products and/or services. Every newsletter contains a link to unsubscribe. Your email address will only be added to the list of subscribers with your explicit permission.

Publication
We do not publish your customer data.

Advertisements
Our webshop displays advertisements.

Third parties
We may share your data with our partners. However, we have strict agreements with them to comply with European privacy regulations. We, therefore, ask for your permission before they receive your data.

Social media buttons are included on our webshop. The operators of these services use these buttons to collect your data.

Cookies
Cookies are used on our webshop and are also placed by third parties we work with. When you visit our webshop for the first time, a message will be shown explaining why we use cookies. 

When you decide to continue navigating, this will be interpreted as consent to our use of cookies. You are free to disable cookies through your browser. Please, note that our website may will no longer work optimally.

We also made arrangements with third parties who place cookies. However, we don't have full control over what these parties do with the information from these cookies. For more information, please see the privacy statements of these parties (these can change regularly).

Google Analytics
We use Google Analytics to track how visitors navigate through our webshop. We have concluded a processing agreement with Google to make agreements about how to handle our data. Furthermore, we allow Google to use the obtained Analytics information for other Google services, and we have anonymised IP addresses.

Security
We take security measures to limit abuse of and unauthorised access to personal data.

Storage period
The personal data described above will be kept for as long as necessary to process your orders, including warranty. Thereafter, we will retain data for up to one year for the statistical purposes described. The data is then deleted unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).

Websites of third parties
This privacy statement doesn't apply to third-party websites that are connected to our webshop through links. We can't guarantee that these third parties handle your data most safely. Therefore, we advise you to read the privacy policy of these websites before using them.

Privacy statement changes
We reserve the right to make changes to this privacy statement. It's recommended to consult this privacy declaration regularly, to be aware of possible changes.

Inspection and amendment of your data
If you have any questions about our privacy policy, accessing your data or how to delete your details, please contact us.

You can send us a request to view, change or remove your details. You can request a data export and/or indicate your reasons for wanting us to restrict the processing of your data.

We may ask you to provide adequate identification. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data corresponds, you can request us to change or remove it.

Personal Data Authority
If you have any worries about the processing of your data, we're here to help you out. Under the privacy legislation, you also have the right to lodge a complaint with the Personal Data Authority against the processing of personal data. You can contact the PDA for this purpose.